You sent out a simple inquiry with an HVAC company you believed was trustworthy. While their salesperson shared many good options with you, they wouldn’t stop pestering you with messages asking if you’ve decided which unit to buy.
You’re not wrong in feeling annoyed and disappointed with them sending you frequent messages. However, don’t give in and buy something just to make them stop.
In this post, a reputable HVAC company shares some effective ways to deal with pushy salespeople.
Haggle Over the Price
Pushy HVAC salespeople make a sale through commissions, which explains their behavior. Sometimes, they are far more interested in the sale and not in helping customers find the right HVAC system for their needs. They might even resort to underhanded tactics, such as quoting a high price and then “dropping” the cost to the original price as if it’s the discounted figure.
Don’t give in to this sales practice. Research the system’s brand new and secondhand prices from other retailers and HVAC repair contractors so that you can negotiate a fair price.
Learn the Lingo
Persuasive salespeople intend to confuse and exasperate customers by using a lot of jargon. These words may sound too technical or impressive. However, you’ll discover it’s just a standard AC component that they’re describing and shouldn’t drastically increase the system’s price.
When familiarizing yourself with HVAC terms, you can start with Seasonal Energy Efficiency Ratio (SEER) and Annual Fuel Utilization Efficiency (AFUE). These details will give you an idea of the system’s energy efficiency.
Don’t Get Emotional
Pushy contractors who want to make a sale will use every kind of tactic available just to do so, even if it means pressuring you into buying through manipulation tactics or other strategies. Don’t believe them if they might make you feel like their offer is your best or only option. A quick consultation with other contractors in your area can give you different offers. Tell them you’ll get back to their offer after reviewing the others you’ve received.
Trust Only Reliable HVAC Contractors
You can always trust an honest HVAC installation contractor who intends to help you find the most suitable HVAC system for your home. At A/C and Refrigeration, we offer consultations free of charge and inspect homes to recommend the most compatible HVAC system for your property. To schedule an appointment, call us at (602) 488-7161 or fill out this contact form.